A Member Reported Fraud—Now What?
Support the first frontline conversation when a member reports an electronic transaction concern.
Download Free →Jay Get It ™ / Job Aids & Checklists
Practical banking tools ready when the work happens.
Find quick references, decision guides, schedules, fraud-awareness tools, and professional checklists for frontline banking work and team training.
Start with a focused reference
Free banking quick references
Choose from six free resources covering Regulation E, Regulation CC, BSA/AML, check fraud, transaction red flags, and new-teller onboarding.
Can I Place a Hold?
Review basic funds-availability concepts before placing or explaining a check hold.
Download Free →BSA/AML Frontline Red Flags
Help frontline employees recognize suspicious-activity warning signs and escalate concerns.
Download Free →Before You Cash That Check
Pause and review common check-fraud warning signs before completing a risky transaction.
Download Free →Teller Transaction Red Flags
Recognize transaction-risk warning signs and know when to verify or escalate.
Download Free →New Teller: Your First 30 Days
Give new tellers a practical first-month path for building confidence and consistency.
Download Free →Verify transactions consistently
Teller transaction checklists
Use this frontline checklist to reinforce consistent transaction verification.
Transaction Verification Checklist — Frontline
Reinforce key verification steps for tellers and other frontline banking professionals.
View Job Aid →Keep timing within reach
Regulation CC reference tools
Use practical schedules and quick references to make funds-availability requirements easier to review and explain.
Regulation CC Funds Availability & Hold Quick Reference
Review major availability and hold concepts in one practical reference.
View Job Aid →Regulation CC Funds Availability Schedule
Use a clear one-page schedule to review common funds-availability timing.
View Schedule →Regulation CC: Next-Day Availability Explained
Turn next-day availability requirements into clearer, usable frontline guidance.
View Module →Apply the hold rules
Regulation CC hold decision guides
Build confidence with focused resources for new-account and case-by-case hold situations.
New Account Holds Explained
Understand how new-account rules affect funds availability and hold decisions.
View Guide →Case-by-Case Holds Explained
Apply Regulation CC concepts more confidently to case-by-case check-hold decisions.
View Guide →Expand the frontline library
Security & broader compliance job aids
Add concise, practical resources for robbery response and Dodd-Frank banking-compliance education.
Dodd-Frank Act Explained Simply
Review the law’s purpose, major reforms, and practical banking context in plain language.
View Job Aid →Robbery & Security Training Job Aid
Give frontline employees a concise reference for robbery awareness, response, and recovery.
View Job Aid →Merchant Remote Deposit Capture (RDC) On-Site Risk Assessment Checklist
A professional, editable on-site risk assessment checklist for evaluating merchant Remote Deposit Capture controls, security, check handling, user practices, and operational risk.
View Resource →