Would Your Teller Know When to Pause a Transaction?

Not every unusual transaction is fraud.

But frontline employees need to recognize when something doesn't look right—and know what to do next.

Teller Transaction Red Flags™ is a FREE quick-reference guide designed for bank and credit union frontline employees.

Instead of asking tellers to investigate suspicious activity themselves, this resource reinforces a simple frontline habit:

RECOGNIZE → PAUSE → FOLLOW PROCEDURE → ESCALATE

WHAT'S INSIDE?

This practical 2-page reference covers warning signs involving:

✓ Identity & transaction authority
✓ Checks and deposit items
✓ Currency and reporting awareness
✓ Scams and coercion
✓ Potential financial exploitation
✓ Unusual account activity
✓ Behavioral and process warning signs
✓ Attempts to bypass procedures or controls

MORE THAN JUST RED FLAGS

The guide also answers the question every frontline employee needs to understand:

What should I do when something doesn't look right?

Employees are reminded to:

✓ Stay professional
✓ Avoid accusations
✓ Follow institution procedures
✓ Document objective facts
✓ Escalate appropriately
✓ Protect SAR confidentiality
✓ Avoid conducting their own investigation

BUILT FOR THE FRONTLINE

Ideal for:

• Bank tellers
• Credit union tellers
• Universal bankers
• Branch managers
• Teller supervisors
• New-hire onboarding
• Branch coaching
• Fraud-awareness refreshers
• Financial institution training teams

Print it.

Use it during teller coaching.

Keep it available as a quick-reference resource.

Most importantly, use it alongside your institution's own policies, procedures, systems, approval authorities, and required compliance training.

FREE DOWNLOAD

Build stronger frontline awareness—one transaction at a time.

Jay Get It™
Practical Banking Training & Compliance Resources

Educational use only. This resource does not replace institution-specific policies, procedures, required regulatory training, management approval, or legal/compliance guidance.