Bank Teller Fraud Prevention Training

Help bank and credit union tellers recognize fraud warning signs, ask better questions, and escalate concerns. This 12-page printable training PDF includes six scenarios, a knowledge check, and a teller desk card.

The Jay Get It Teller Fraud Prevention Training Module is a 12-page visual training resource designed to help bank tellers and front-line banking professionals recognize fraud red flags, respond appropriately to suspicious situations, and understand their role as a critical line of defense.

This training goes beyond simply telling employees to “watch for fraud.” It helps learners understand what fraud can look like at the teller window and what to do when something doesn’t look right.

Inside the training, you’ll learn about common fraud schemes including counterfeit checks, identity theft, account takeover, check kiting, structured deposits, and social engineering. You’ll also explore how fraudsters may create convincing stories, apply pressure, test weaknesses in processes, and attempt to move money quickly. 

The module also covers practical teller fraud awareness, including distraction techniques, quick-change scams, cash-count manipulation, check and deposit red flags, social engineering attempts, and impersonation red flags.

WHAT'S INCLUDED

• 12-page digital training module
• Common fraud schemes and warning signs
• The Fraudster Playbook
• Counterfeit red flags
• Teller fraud-awareness training
• Stop, Question, Verify & Follow response framework
• 6 realistic teller scenarios
• Knowledge check
• Printable Teller Desk Card
• Professional Jay Get It visual training design

The included scenario training challenges learners to think through situations involving suspicious cash, customer pressure, mismatched security features, quick-change attempts, altered checks, and unusual cash deposits. 

WHO IS THIS FOR?

Designed for:

• New bank tellers
• Universal bankers
• Branch employees
• Individuals preparing for a banking career
• Teller supervisors and coaches
• Financial-services professionals
• Trainers looking for supplemental teller education

COMPANION VIDEO

Want the concepts explained step-by-step?

Watch the Jay Get It Teller Fraud Prevention Training companion video:

▶ https://youtu.be/U18B5qJ04zg

Use the video for instruction and the PDF to reinforce the concepts, complete the scenarios, and review key fraud-prevention principles.

IMPORTANT

This resource is intended for educational and supplemental training purposes only. It does not replace your financial institution's policies, procedures, compliance requirements, security protocols, required employee training, or professional guidance.

Always follow your institution's current policies and authorized escalation procedures.

Protect the bank. Serve the customer.

KNOW IT. APPLY IT. GET IT.